Refund & Cancellation Policy
Welcome to HillyTaxi. We aim to provide a reliable and transparent taxi booking service. This Refund & Cancellation Policy outlines how cancellations and refunds are handled when you use our services through https://hillytaxi.com.
1. Advance Payment Policy
To confirm your taxi booking, we require an advance payment (typically ₹500) at the time of booking. This amount helps us allocate a vehicle and driver for your trip.
2. Cancellation by Customer
- More than 24 hours before pickup: You may cancel your booking and receive a refund of your advance payment, subject to a small administrative fee (₹100).
- Within 24 hours of pickup: The advance payment becomes non-refundable as the driver and vehicle are already allocated and scheduled.
- No-show at pickup point: If you fail to show up at the pickup location at the scheduled time, the booking will be marked as “No Show” and the advance will not be refunded.
3. Cancellation by HillyTaxi
We strive to honor every confirmed booking. However, in rare cases (such as vehicle breakdown, weather issues, or driver unavailability), we may need to cancel your booking. In such cases:
- You will be informed immediately.
- You will receive a 100% refund of any advance payment made.
4. Refund Process
If you are eligible for a refund, it will be processed within 7–10 business days from the date of cancellation. Refunds will be credited to the same payment method (UPI, bank account, or wallet) used during booking.
5. Non-Refundable Cases
- Failure to provide correct pickup or contact details.
- Customer unavailability at the pickup point beyond 30 minutes.
- Cancellation requests made after the scheduled pickup time.
6. Rescheduling Bookings
If you wish to reschedule instead of canceling, please contact us at least 24 hours before the scheduled pickup. We will do our best to accommodate changes based on availability.
7. Contact Us
For cancellation or refund-related queries, please contact our support team:
HillyTaxi
📍 Chandigarh, India
📞 +91 623926584
✉️ [email protected]
WhatsApp